After spending a total of over 5 hours over 3 days on the phone with various Netgear tech support people trying to get this modem to connect my computer to the network they finally gave up on. and offered to send it back to me as it was obviously defective (which I did and hopefully [.] will give me credit for soon). One of the Netgear support reps I spoke to also told me that they had this issue with "quite a lot" of these models, so fingers crossed if you buy one. The only reason I gave it 2 stars instead of 1 is because it's cheap, nice to look at and if you're lucky enough to get a working one I think you'll be very happy with it.
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