Header banner
Revain logoHome Page
Nicholas Reggae photo
China, Beijing
1 Level
695 Review
57 Karma

Review on MeloAudio by Nicholas Reggae

Revainrating 3 out of 5

The online store for MeloAudio falls short of promises.

I was excited to purchase items from MeloAudio's web store because I am a musician who values convenience and high-quality gear. My experience, however, was far from ideal. First of all, I had trouble navigating their website. Although they have a sizable selection of instruments and recording gear, I frequently struggled to find what I was looking for because it was so difficult to sort through the choices. Once I finally made a buy, the procedure was cumbersome. I frequently had to refresh the page to get the website to function correctly because it seemed to lag and freeze frequently. With numerous screens to navigate and unclear directions, the checkout procedure was also time-consuming and confusing. To make matters worse, my order was incomplete when it did eventually arrive. Long wait times and unhelpful agents who seemed more interested in brushing me off than helping me were what I encountered when I attempted to call customer service for support. Overall, despite offering high-quality gear, MeloAudio's online store is less than optimal for musicians looking to organize their gear purchases due to its frustrating user interface and subpar customer service.

Pros
  • The checkout procedure and website design are user-friendly.
Cons
  • Having a slow response time and providing poor customer support.